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FAQ

All the important things you should know

Thinking about driving with Welcome? Find out how applying works, how long approval takes, how we handle your data and what to expect once you're on the road.

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FREQUENTLY ASKED QUESTIONS

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Does it cost anything to apply?

Applying

No. Applying is free, and there are no fixed fees for drivers. Welcome keeps a share of each transfer's price and the rest goes to you. Depending on your city, you may have your own costs for things like your professional licence or vehicle insurance.

What will I need to apply?

Applying

Have these ready and the application goes much faster: a photo of your driving and professional licence, a profile picture, your vehicle insurance, photos of your vehicle, and a bank statement showing your IBAN and account holder name. You'll also add your invoicing details (full name, address and VAT number, where applicable).

Do I need to be registered as a business or have a VAT number?

Applying

You'll work with Welcome Pickups as an independent partner, so you'll need to be set up to invoice in your country. Every month we send you an invoice for our commission, which you can use for your tax declarations.

What happens after I apply?

Approval

Our team reviews your application and documents. Depending on demand in your city, a recruiter may contact you to arrange a short interview. Once approved, you'll complete our "good host" training and get access to the Welcomer app.

How long does it take to get approved?

Approval

Usually, within 3 days, your application will be completed. It depends on how many drivers we need in your city right now, and on how complete your application is. Missing documents are the most common reason for delays.

What if Welcome Pickups isn't recruiting in my city right now?

Approval

Your application stays on file and we'll contact you when we open spots in your city.

How is my personal data stored and used?

Your data

We use your details and documents only to verify your identity and vehicle, set up your account, and pay you. You can find more details HERE.

Who can see my documents?

Your data

Only the Welcome Pickups team members can review applications. Travellers see only your name, photo, and vehicle details.

Can I delete my data?

Your data

Yes. Once you're a Welcome driver, you can download your data or request its deletion anytime from the app: Account → Legal information → Privacy and Data Policy.

Are there other ways to earn?

General

Yes. Beyond transfers, you can apply to run Sightseeing Rides (private city tours), join Quests that reward you with high-value transfers, and book extra rides for your travellers straight from the app. Tips are yours to keep too.

What if I'm running late?

General

Always let the traveller know as early as possible through the in-app chat, and contact Support if you can't make it. Not showing up at a pickup without warning affects your standing, so keeping everyone in the loop protects your ratings and your leaderboard position.

How do I reach Welcome Pickups if I need help?

General

Use the in-app chat for most questions. Our driver support team is there to help. For a real emergency on the road, such as an accident, you can call Support directly. You'll also join our driver WhatsApp community for updates and news.

Where can I read the full terms and conditions?

Your date

You can find all the details, including eligibility, bonus conditions, and payment timing, in our T&Cs.